Privacy Policy

Family Grade & Gravel LLC("we," "us," or "our") operates the website www.familygradegravel.app and provides gravel driveway, septic installation, excavation, and land services to customers in Mason, Michigan and the surrounding mid-Michigan area. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, contact us, or become a customer.

Information We Collect

We collect information that you provide directly to us, including:

• Contact details: name, phone number, email address, and physical address
• Service request details: the type of service you are inquiring about, project size, timeframe, and any details you share about your project
• Job site information: property address, access notes, and photos of work sites for the purpose of providing estimates and completing work
• Payment information: billing address, payment method, and transaction history when you become a paying customer (we use Stripe to process payments and never store full card numbers ourselves)
• Communications: messages you send us through our website contact form, by email, by phone, or by text

We also automatically collect information when you visit our website, including:

• Analytics data: pages visited, time spent, referring source, browser and device type. We use Google Analytics 4 to help us understand how visitors find and use our site.
• IP address: used for security, rate limiting, and approximate location.

How We Use Your Information

We use the information we collect to:

• Respond to your service inquiries and provide estimates
• Schedule and complete the work you have requested
• Send appointment confirmations, scheduling updates, and job status notifications
• Send invoices and payment reminders
• Request reviews and feedback after a job is complete
• Send maintenance reminders for services you have purchased (for example, seasonal driveway grading reminders)
• Improve our website, services, and customer experience
• Comply with legal obligations

Email Communications

When you provide your email address, we may send you transactional emails related to your service (estimates, job updates, invoices, review requests). We do not send marketing or promotional newsletters. You may unsubscribe from non-essential emails at any time by replying with the word UNSUBSCRIBE or by contacting us directly.

How We Share Your Information

We do not sell or rent your personal information to anyone. We share information only as necessary to operate our business:

• Service providers: we use trusted third-party services to run our business, including Stripe (payment processing), Resend (email delivery), Twilio (SMS messaging), Google Analytics (website analytics), Vercel (website hosting), and Supabase (data storage). These providers have access to information only as needed to perform their services and are bound by confidentiality obligations.
• Subcontractors: when a job requires specialized work, we may share basic job details (address, scope of work, contact information) with licensed subcontractors helping us complete the project. We require subcontractors to keep your information confidential.
• Legal requirements: we may disclose information if required by law, court order, or governmental request, or to protect our rights, property, or safety.

Data Retention and Security

We retain customer information for as long as is necessary to operate our business and comply with applicable legal, tax, and accounting requirements. We use industry-standard technical and organizational measures to protect your information, including encryption in transit (HTTPS), encryption at rest, access controls, and regular security reviews.

No method of transmission over the internet or electronic storage is fully secure. We cannot guarantee absolute security but we work to protect your information using commercially reasonable practices.

Cookies and Tracking

Our website uses cookies and similar technologies to remember your preferences, analyze site usage through Google Analytics, and improve performance. You can control cookies through your browser settings. Disabling cookies may affect some site features.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request that we correct any inaccurate information
• Request that we delete your information (subject to legal record-keeping requirements)
• Opt out of SMS, email, or other communications at any time
• Receive a copy of your information in a portable format

To exercise any of these rights, contact us at mark@familygradegravel.com or call 517-202-4120.

Children's Privacy

Our services are intended for adults requesting work on residential or commercial properties. We do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be posted prominently on the website.

Contact Us

Questions about this Privacy Policy or how we handle your information?